REFUND AND RETURN POLICY
There are no refunds for change of mind on a purchased item/s.
To cancel an order once placed-If you have placed an order and then change your mind, we do not offer refunds. If you insist on a refund for a cancellation and have a valid reason, please call us directly on 0434103363 and there will be an admin fee to reverse payment.
Damaged/Faulty products– If the item you have received is damaged/faulty please contact us within 24 hours with detailed description of the product fault, and a photo if possible.
Damaged products must be sent back to MOJAN beauty Therapy within 7 days of receipt. New products will be dispatched only when the damaged products have been received by us. You will not be charged delivery fee to have the new undamaged item sent to you. We will also reimburse you any postage fees you incur to send us back the damaged product.
Incorrectly ordered items– If you happen to order the wrong item you can send it back and we will send the correct item out to you. Please contact us within 24 hours of receipt to advise that you have incorrectly ordered. We do not refund your money for the wrong choice of item, however we are happy to give you a store credit for the value of the item/s. Incorrectly ordered items must be sent back within 7 days of receipt. Returned items must be undamaged and unopened, sealed in their original packaging. You are responsible for sending the incorrectly ordered item/s back to us. You will also be charged for freight once again when we send out the correct item. You will have to pay the difference if the item costs more.
Incorrectly sent items– Any items incorrectly sent by MOJAN Beauty Therapy, will be re-sent to you free of charge. If MOJAN Beauty Therapy has sent you a product you did not order, please contact us within 24 hours to advise. We will ask you to send back the incorrect product before we dispatch the correct one. The postage fee you incur to send the item back to us will be reimbursed.
Reaction to products– In the rare instance you’ve had an allergic reaction to our product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back to us. You must contact us within 7 days of receipt. Mojan Beauty Therapy will refund you for the item once we have received the product and you are responsible for the postage.
Please for unforeseen reactions, SMS us on 0434103363
To learn more about our SHIPPING AND DELIVERY please click here.